The staff was very helpful, as I needed assistance with confirming a tour. My room was great. I did not have a balcony, but I did have a bathtub. The location was within walking distance to the beach and many food options. As a solo traveler, I felt very safe. The only thing that may be an issue for some travelers is when you walk in, there are stairs. I am not sure if they have an option for people who can not use stairs.