What made this hotel REALLY impressive, for me, was watching the two young members of staff on the reception desk behaving courteously and professionally when over two dozen guests from the USA descended to check-out at exactly the same time. What these two people were subjected to in terms of rudeness, disrespect and unreasonable demands, from people who seemed to think their needs were greater than everyone else's, was shameful to watch. If this is an example of 'let's make America great again' I despair! The two staff members responded with calmness and courtesy and displayed a level of civility and consideration that was both extraordinary and inspiring. For this reason alone, I will make a point of returning to this hotel. Not least in the hope that, next time, my fellow guests will be a good deal more agreeable. Nothing more I could ask for just continue giving the guest the great service that you provide.