Great hotel, super clean with all the modern amenities and in perfect South Beach location. While these are all all superb qualities expected from Category 7 W Hotel, I would like to particularly note great job by W Insider there, Manon Roeckel. She made a difference at W. Been Starwood Platinum member I wasn't surprised when W South Beach insider got in touch with me before my arrival. There are plenty of excellent hotel properties on South beach however that really set them apart and bring business to hotels is Customer Service which is valued by all but especially by Starwood Platinum members who keep returning to this beautiful property with amazing customer service. Thank you very much Manon! I really appreciate your time and attention.