Novotel New York Times Square Hôtel

On the off chance that you need to hang around Broadway, this area is awesome. I preferred the breakfast that had something for each taste and I thought that the purge ice chest within the room was a cool thought. Rather than being stuffed with things I don't drink or eat, I put my claim choices into it. The staff was exceptionally friendly and indeed given out an umbrella on a stormy day. Usually a put to come back.

The hotel is very modern, good sized room, well-designed room, and bathroom. The view was beautiful and you can’t hear a thing when the window is shut. The location is perfect, people said you don’t want to be so close to Time square but as all the main places we wanted to visit was close to there this was a perfect location. I would not recommend this hotel to people who can’t go into lifts just to get to reception you need to go up a few floors. The room was super clean and the beds were soft and so comfortable. Very rare to find such good beds in hotels. There are a gift shop, bar and a room with some computers on, apparently, there is a fitness center there but we never got to check it out. Only thing I would change was the lighting in the bathroom would be best being a white light for those of us women who like to put on makeup. Also, the prices on the bar are rather expensive but make sure you go out on the balcony as you can see straight down to time square. Thank you to all the staff for making our stay so special.

Enjoyed this hotel very much. Check-in was quick, friendly and efficient. The room was clean and comfortable, as was the bathroom. Plenty of storage space, though not much of it in the form of drawers, so a few more hangers would be a plus. We had breakfast included in our package and found it to be lovely. The buffet was well stocked, and the service was great as well. We don't prefer to have our room serviced each day of our trip, but the housekeeper on our floor was wonderfully cheerful and happily gave us a few extra washcloths when I asked. The elevators were quick, the bed comfortable, and plenty of pillows were provided. It's hard to beat the location of this hotel as well, easy walking distance to nearly everything we wanted to do. We will be back.

Upon arrival as I was walking in to the hotel entrance I was disappointed straight away, the lighting made it look like I was walking in to a laser tag arena. Being visually impaired this lighting was awful. We took the elevator to the reception lobby where the lighting was still just as bad. It was dark with purple neon tube lighting on the walls. Check in was bad. We queued for a few minutes and when it was finally our turn, I'm not sure what the lady had a problem with on the computer but the queue to the left of us had 6 arrivals checked in by the time the lady finally asked for my details. When I told her my name she informed us the room I had booked was not available, I could have another room but not the Times Square view room I had booked. I could be moved there the next day though. I was really annoyed, I was only in New York for a few days, I'm disabled so I didn't want to get out my things one night just to pack it the next day just to get it out again just to pack it again! I wasn't happy, I had this trip booked for a year, my mum had paid for it for my 40th birthday gift. So I told the receptionist this and insisted I wanted the room that had been paid extra for, it wasn't like I could just return next week to get the room I had booked. I was tired and very annoyed. I just wanted to get to my room, I was at check in for some time. The receptionist gave me and my son a free complimentary drink at the bar for my birthday. When I finally got to my room, it was nice, the Times Square view was really nice. TV was big & room was clean. Bathroom was very small though. 2 beds, tv on the wall, a desk with a phone, a safe, a fridge. We've been to New York before and the hotel we stayed at last time cost less but we had 2 bathrooms, a lounge, a kitchen, a walk in closet and a room with 2 beds and I've been to Las Vegas where the rooms are amazing so to me this room was just standard. Luckily I took my own kettle and hairdryer.